Refund policy

We want your order to arrive in perfect condition and work as described. If something isn't right, email us at hackerzdiary@gmail.com with your order number and we'll sort it out.

Damaged, defective or wrong items

If an item arrives damaged, leaking, defective, or isn't what you ordered, email us within 7 days of delivery with your order number and photos of the item and its packaging.

We'll then arrange a return pickup. The item must be sent back with everything it came with. Once it reaches us, we inspect it. If it matches what you described, we'll send a replacement or refund that item in full, whichever you prefer. Return shipping for an approved claim is on us.

Refunds and replacements are only issued after the returned item has been received and inspected. We can't refund damage claims without the item being returned, or items that show damage or wear from use after delivery.

Lost or late packages

If your tracking hasn't updated for 10 days, or your order hasn't arrived within 20 days of purchase, contact us and we'll reship it or refund you.

Change of mind

You can return unopened, unused items in their original packaging within 30 days of delivery. Email us first and we'll reply with the return address and instructions. Packages sent back without contacting us first can't be accepted. Return shipping is paid by the customer.

For safety reasons, an opened remover bottle can't be returned unless it arrived damaged or defective.

Refunds

Once your return is received and approved, we'll refund your original payment method. Refunds usually appear within 5-10 business days, depending on your bank.

Cancellations

Email us within 12 hours of placing your order. If it hasn't shipped yet, we'll cancel it and refund you in full.